Returns & Exchanges

You may request a return or exchange within 14 days of the date your order is delivered. Requests received after this period cannot be accepted, except where the law provides otherwise (for example, a manufacturing defect).

To be eligible, items must be:

• Unworn, unwashed and unaltered, and free of perfume, make-up or other marks.
• In their original condition, with all original tags attached.
• Returned with their original packaging and any accessories (such as belts or scarves) supplied with them.

Items that do not meet these conditions may be sent back to you. Pieces made to order or customised to your measurements may be excluded unless they are faulty or differ from what was ordered.

If the fit is not right, we are happy to exchange your piece for another size of the same design, subject to availability. If your preferred size is unavailable, you may choose a different item of equal value or request a refund. Our size guide can help you choose the right size first time.

• If you have an account, open the order from My Orders and choose “Return or exchange”.
• Otherwise, send us your order number and the item(s) concerned. Please send us a direct message on Instagram or Facebook (see our contact page).
• Our team will review your request and arrange collection, or explain how to send the item back.

Once the returned item has been received and inspected, we will confirm the outcome. Approved refunds cover the price paid for the item and are issued within 14 days of our receiving it. Orders paid in cash on delivery are refunded by bank transfer, InstaPay or mobile wallet to an account in the customer's name; orders paid by InstaPay are refunded to the originating account where possible.

While complimentary shipping is in effect there is no delivery fee to refund. Where an item is faulty, damaged in transit or not what you ordered, RUA covers the full cost of the return.

Please check your order on delivery. If an item arrives damaged, defective or different from what you ordered, contact us within 14 days of delivery with your order number and photos, and we will arrange a replacement or a full refund at no cost to you.